How To Be The Calm In The Storm During Emotionally Escalated Conversations

We have all been there. Conversations start out ok then the emotions (yours and theirs) start to kick in.  You start to feel uncomfortable. You may we wondering “how did we get here” or more importantly “how do we get things back on track?.” Do you have tools, language or a framework to set the conversation up for less derailing emotion and more productive conversations?  Spend time with Carol Bower, President of Conflict Management Strategies and walk away with tools you can put to immediate use.

Learning Objectives:

• Discover what causes conversations to become emotionally escalated.
• Learn the 4 most common responses when faced with difficult conversations.
• Learn framework move through conversations in a thoughtful and deliberate way.
• Practice a method to emotionally, tactically, and strategically prepare for conversations.
• Learn how you may be inadvertently escalating the conversation and what to do instead.

Event Details:

• Date & Time: Thursday, October 16, 2025 at 12pm-1pm (Pacific)
• Duration: 1 Hour
• Platform: Virtual via Zoom
• Cost: $0 for SDA PNW members | $10 for SDA members of other Chapters | $20 for Non-Members

Register / purchase tickets via the link below. One registration per location (within the same office). Attendees of the live event will receive a Certificate of Attendance and access to the recording for 30 days only. (SDA focus area: Human Resources) Please note: Cancellations within 1–3 days of the event and no-shows are not eligible for a refund. If registration is closed, this session may be full.

Meet the Presenter: Carol Bowser – mediator, facilitator, trainer and coach. She finds this work so much more meaningful and fun that practicing employment law. Loves conflict, but hates arguments.